Shipping Policy
How we pack, ship and deliver every TIEVERIA order — from our workshop to your door.
Order Processing
Every order is hand-checked, folded and boxed by our team before it leaves the workshop. Orders are processed within 1–2 business days of purchase, Monday through Saturday, excluding public holidays.
Gift Sets and made-to-order pieces may require an additional 1–2 days for quality inspection before dispatch. You'll receive a confirmation email the moment your order is packed and ready to ship.
Shipping Methods & Timelines
We currently ship across India through trusted courier partners, with delivery timelines depending on your location.
| Region | Estimated Delivery | Shipping Cost |
|---|---|---|
| Metro Cities | 2–4 business days | Free above ₹1,999 |
| Rest of India | 4–7 business days | Free above ₹1,999 |
| Remote / North-East Regions | 7–10 business days | ₹149 flat rate |
Orders below the free-shipping threshold incur a flat shipping fee of ₹99, calculated automatically at checkout.
Order Tracking
Once your order ships, you'll receive a tracking link by email and SMS. You can also track your order anytime from the Track Your Order page using your order ID and registered email address.
Please allow 24 hours after dispatch for tracking information to update with the courier.
International Shipping
TIEVERIA currently ships internationally to select countries. International orders typically arrive within 10–18 business days, depending on destination and customs processing.
Please note that customs duties, import taxes and brokerage fees, where applicable, are the responsibility of the recipient and are not included in the item price or shipping cost.
Delays & Exceptions
While we aim to meet every estimated delivery window, timelines may occasionally be affected by factors beyond our control, including weather, courier disruptions, regional restrictions or peak seasonal demand.
If your order is significantly delayed, our support team is happy to look into it — just reach out with your order ID.
Damaged, Lost or Incorrect Orders
Every piece is packed with care in our signature boxing to arrive in pristine condition. If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no additional cost.
In the rare case a shipment is lost in transit, we will investigate with our courier partner and either reship your order or issue a full refund.
Address Accuracy
Please ensure your shipping address, PIN code and contact number are accurate at checkout. TIEVERIA is not responsible for delays or non-delivery caused by incomplete or incorrect address information provided by the customer.
If you notice an error after placing your order, contact us immediately — we can update the address only before the order is dispatched.
We're Here For You
For questions about your shipment, reach out to our customer care team and we'll get back to you within 24 hours.
Contact SupportShipping Policy
How we pack, ship and deliver every TIEVERIA order — from our workshop to your door.
Order Processing
Every order is hand-checked, folded and boxed by our team before it leaves the workshop. Orders are processed within 1–2 business days of purchase, Monday through Saturday, excluding public holidays.
Gift Sets and made-to-order pieces may require an additional 1–2 days for quality inspection before dispatch. You'll receive a confirmation email the moment your order is packed and ready to ship.
Shipping Methods & Timelines
We currently ship across India through trusted courier partners, with delivery timelines depending on your location.
| Region | Estimated Delivery | Shipping Cost |
|---|---|---|
| Metro Cities | 2–4 business days | Free above ₹1,999 |
| Rest of India | 4–7 business days | Free above ₹1,999 |
| Remote / North-East Regions | 7–10 business days | ₹149 flat rate |
Orders below the free-shipping threshold incur a flat shipping fee of ₹99, calculated automatically at checkout.
Order Tracking
Once your order ships, you'll receive a tracking link by email and SMS. You can also track your order anytime from the Track Your Order page using your order ID and registered email address.
Please allow 24 hours after dispatch for tracking information to update with the courier.
International Shipping
TIEVERIA currently ships internationally to select countries. International orders typically arrive within 10–18 business days, depending on destination and customs processing.
Please note that customs duties, import taxes and brokerage fees, where applicable, are the responsibility of the recipient and are not included in the item price or shipping cost.
Delays & Exceptions
While we aim to meet every estimated delivery window, timelines may occasionally be affected by factors beyond our control, including weather, courier disruptions, regional restrictions or peak seasonal demand.
If your order is significantly delayed, our support team is happy to look into it — just reach out with your order ID.
Damaged, Lost or Incorrect Orders
Every piece is packed with care in our signature boxing to arrive in pristine condition. If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no additional cost.
In the rare case a shipment is lost in transit, we will investigate with our courier partner and either reship your order or issue a full refund.
Address Accuracy
Please ensure your shipping address, PIN code and contact number are accurate at checkout. TIEVERIA is not responsible for delays or non-delivery caused by incomplete or incorrect address information provided by the customer.
If you notice an error after placing your order, contact us immediately — we can update the address only before the order is dispatched.
We're Here For You
For questions about your shipment, reach out to our customer care team and we'll get back to you within 24 hours.
Contact Support